{"id":4788,"date":"2019-02-15T08:30:20","date_gmt":"2019-02-15T07:30:20","guid":{"rendered":"https:\/\/www.olivia.es\/?p=4788"},"modified":"2019-02-15T08:30:20","modified_gmt":"2019-02-15T07:30:20","slug":"benvinguts-al-nostre-service-desk-portal-datencio-al-client","status":"publish","type":"post","link":"https:\/\/olivia.es\/ca\/benvinguts-al-nostre-service-desk-portal-datencio-al-client\/","title":{"rendered":"Benvinguts al nostre Service Desk &#8211; Portal d&#8217;atenci\u00f3 al client"},"content":{"rendered":"<p><strong>QU\u00c8 \u00c9S SERVICE DESK?<\/strong><\/p>\n<p>El servei de Portal d&#8217;Atenci\u00f3 al Client (Service Desk) \u00e9s un servei ofert per Olivia a tots els nostres actuals o futurs clients, una plataforma que facilita una correcta gesti\u00f3, registre i temps de resoluci\u00f3 de les peticions <strong>canalitzades adequadament<\/strong> als departaments o persones implicades en la seva execuci\u00f3 o resoluci\u00f3.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>QUINES AVANTATGES OBTENS UTILITZANT SERVICE DESK?<\/strong><\/p>\n<p>Amb el servei Service Desk trobarem destacades avantatges per als nostres actuals i futurs clients.<\/p>\n<ul>\n<li><strong>Rapidesa<\/strong> i facilitat d&#8217;acc\u00e9s a la plataforma per als nostres clients.<\/li>\n<li><strong>Agilitat<\/strong> per documentar el proc\u00e9s de la petici\u00f3.<\/li>\n<li>Permet comptabilitzar el nombre de sol\u00b7licituds i incid\u00e8ncies sobre un client amb <strong>estad\u00edstiques atractives<\/strong>.<\/li>\n<li><strong>Flu\u00efdesa<\/strong> de la comunicaci\u00f3 entre t\u00e8cnic i client.<\/li>\n<li>Totes les tasques realitzades pels nostres t\u00e8cnics quedaran registrades per a un major <strong>seguiment<\/strong> dels nostres clients.<\/li>\n<li><strong>Monitoritza<\/strong>r el grau d&#8217;avan\u00e7 de cada tiquet \/ cas.<\/li>\n<\/ul>\n<p>Considerem que tamb\u00e9 s&#8217;obtenen beneficis en la <strong>comunicaci\u00f3 interna<\/strong> del nostre equip. Que volem dir amb aix\u00f2?<\/p>\n<ul>\n<li><strong>Rapidesa<\/strong> en la gesti\u00f3 de sol\u00b7licituds i incid\u00e8ncies.<\/li>\n<li><strong>Organitzaci\u00f3<\/strong>. Service Desk, permet que aquesta documentaci\u00f3 quedi organitzada i es converteixi en un recurs de cara a casos futurs.<\/li>\n<li><strong>Seguiment<\/strong> de totes les peticions dels nostres clients.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-4778\" src=\"https:\/\/olivia.es\/wp-content\/uploads\/servicedesk-1.png\" alt=\"\" width=\"1127\" height=\"645\" \/><\/p>\n<p><strong>I SI NO S\u00d3C CLIENT D&#8217; OLIVIA &#8230; PUC UTILITZAR AQUEST SERVEI?<\/strong><\/p>\n<p>Efectivament! Pots utilitzar el nostre Service Desk, sense que obligat\u00f2riament hagis de ser client d&#8217;Olivia. T&#8217;animem a contactar amb nosaltres a trav\u00e9s d&#8217;\u00a0<a href=\"mailto:hola@olivia.es\"><strong>hola@olivia<\/strong>.<strong>es<\/strong><\/a>\u00a0 \u00a0o qualsevol via de les que pots trobar a la nostra web <strong><a href=\"https:\/\/olivia.es\/ca\/\">olivia.cat<\/a><\/strong><\/p>\n<p>Estarem encantats d&#8217;atendre&#8217;t!<\/p>\n<p>&nbsp;<\/p>\n<p><!--more--><\/p>\n<p>Entra a\u00a0<strong><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/help.olivia.es\/\">help.olivia.es<\/a>\u00a0<\/strong>on trobar\u00e0s m\u00e9s informaci\u00f3 de com registrar-te i enviar les teves peticions.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>QU\u00c8 \u00c9S SERVICE DESK? El servei de Portal d&#8217;Atenci\u00f3 al Client (Service Desk) \u00e9s un servei ofert per Olivia a tots els nostres actuals o futurs clients, una plataforma que facilita una correcta gesti\u00f3, registre i temps de resoluci\u00f3 de les peticions canalitzades adequadament als departaments o persones implicades en la seva execuci\u00f3 o resoluci\u00f3. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4793,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[29],"tags":[],"class_list":["post-4788","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-olivia-ca"],"acf":[],"_links":{"self":[{"href":"https:\/\/olivia.es\/ca\/wp-json\/wp\/v2\/posts\/4788","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/olivia.es\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/olivia.es\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/olivia.es\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/olivia.es\/ca\/wp-json\/wp\/v2\/comments?post=4788"}],"version-history":[{"count":0,"href":"https:\/\/olivia.es\/ca\/wp-json\/wp\/v2\/posts\/4788\/revisions"}],"wp:attachment":[{"href":"https:\/\/olivia.es\/ca\/wp-json\/wp\/v2\/media?parent=4788"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/olivia.es\/ca\/wp-json\/wp\/v2\/categories?post=4788"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/olivia.es\/ca\/wp-json\/wp\/v2\/tags?post=4788"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}